Managing insurance claims from anywhere.

Overview

The success of NexgenRx Member Web portal made it easy to see that the mobile version also needed an update. We were delighted to work with NexgenRx again to make this happen. An increasing focus on providing excellent customer service meant that mobile access must be as robust for use, scale and modification as possible.

With frequent updates to the Android and iOS platforms, it was vital for the mobile app to be quickly and efficiently updated. The previous version had some challenges in this area. Based on user feedback, NexgenRx recognized the need to make changes to avoid the crashing and freezing, which was occurring in the previous version. The new version launched in July 2019 and has already received very positive feedback from users.

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Project

Nexmobile

Client

NexgenRx

Services

UX/UI Design, Mobile Development

Year

2019

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Solution

Through researching the user feedback as well as utilizing competitor analysis and working closely with the NexgenRx team, RedBit was able to determine the key goals for the project. These included:

Improve the user interface and user experience
Reduce the amount of training and onboarding required for users
Create a seamless experience on the Android and iOS platforms
Reduce and smooth out the current heavy processes to run the app

With these goals as the foundation for the development plan, NexgenRx was confident that their organizational goals of having a mobile platform they could white label and scale, would be achievable.

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Impact and Benefits

Maintenance

With an updated platform, ongoing maintenance and fast response time from the RedBit team, the NexgenRx mobile app will be able to deliver a consistent and smooth user experience.

Customer Experience

Immediate positive feedback from NexgenRx users demonstrates that the iteration of the mobile app has addressed the users concerns and created an open dialogue for future suggestions.

Adaptability

To meet future goals of user scalability and white labeling, the app is completely adaptable and able to meet the needs of organizations who could benefit from a tool such as NexgenRx.

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Working with RedBit has been a fantastic experience. This is the second major project they have completed for us. They understand our business and really listened during our conversations to try and figure out what was best for the NexgenRx mobile app, platform and our customers. This latest upgrade is exactly what we needed to pursue greater opportunities for customizing and white labeling the NexgenRx platform.

Ron Loucks

Founder, President and CEO, NexgenRx